04/14/2012 - I realize it has been almost 8 months since my last post. I have been busy. I am still working tech support for the same web hosting company. In February I was promoted to a Tier 2 position and a few weeks ago they offered me training on a new cloud server product. There is talk that in the near future there might be new positions created along with a little boost in pay. After the training was over I went back to the phones and the product was released. It must be working very well because we have not had many questions or problems with it and therefore, not may cases to work.